Privacy Policy for JohnnyHandyBros.com

Last Updated: 2025.11.26
 Effective Date: 2025.11.26

Johnny Handy Bros (“Company”, “we”, “us”, “our”) operates the website https://johnnyhandybros.com (“Site”). We are committed to protecting your personal information and respecting your privacy in accordance with U.S. federal requirements, California privacy laws (CCPA/CPRA), and Google’s compliance standards.

By accessing or using this Site, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1. Information You Provide to Us

  • Full Name

  • Email Address

  • Phone Number

  • Home Address

  • Work Address (if relevant to service requests)

  • Service Request Details

  • Feedback, Reviews, or Messages

  • Uploaded files or images (if you attach them to a request)

1.2. Payment Information

We use secure third-party payment processors (e.g., Stripe, PayPal).
We do not store full payment card details.

1.3. Automatically Collected Information

Collected via cookies, server logs, and analytics tools:

  • IP address

  • Browser type and version

  • Device type

  • Geographic location (approximate)

  • Pages visited and time spent

  • Referral sources

  • Actions taken on the Site

  • Cookie identifiers and similar technologies

1.4. Cookies and Tracking Technologies

We use:

  • Essential cookies

  • Functional cookies

  • Performance and analytics cookies (e.g., Google Analytics)

  • Advertising and retargeting technologies (e.g., Google Ads, Facebook Pixel)

You can disable cookies in your browser settings, but some site functionality may be affected.

2. How We Use Your Information

We use collected personal information for:

  • Processing and completing service requests

  • Scheduling appointments

  • Payment processing

  • Customer support and communication

  • Sending administrative updates

  • Improving website performance

  • Fraud prevention and security monitoring

  • Customer feedback collection

  • Marketing and promotional communication (only if you opt in)

  • Targeted advertising and remarketing

  • Dispute resolution and legal compliance

If we intend to use your information for purposes not listed here, we will request your explicit consent.

3. Google reCAPTCHA Disclosure

This Site is protected by Google reCAPTCHA.
The Google Privacy Policy and Google Terms of Service apply.
Google may collect device, usage, and behavioral information to provide its security features.

This is a required disclosure under Google’s policies.

4. Legal Bases for Processing (For Compliance Transparency)

While not required under U.S. law, we disclose our legal grounds in the interest of best-practice transparency:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • User consent

5. Retention of Personal Information

We retain personal information for the minimum period necessary to fulfill the purposes described in this Policy:

  • General customer data: 90 days to 2 years after the last interaction

  • Transactional records: Up to 7 years (tax and legal obligations)

  • Service request data: Up to 2 years

  • Analytics and cookie data: As defined by each provider (e.g., Google Analytics)

Residual anonymized or aggregated data may be stored indefinitely.

6. Sharing of Personal Information

We may share your data with:

6.1. Service Providers

  • Hosting companies

  • Payment processors

  • Customer support tools

  • Analytics providers

  • Marketing platforms

  • Security and anti-fraud tools

These providers are authorized to use your data only as necessary to perform services on our behalf.

6.2. Advertising Partners

Including but not limited to:

  • Google Ads

  • Meta (Facebook)

  • Retargeting platforms

6.3. Legal Disclosure

We may disclose information to comply with:

  • Legal obligations

  • Court orders

  • Government or law-enforcement requests

  • To protect our rights, customers, or security

6.4. Business Transfers

In case of a sale, merger, reorganization, or acquisition, your data may be transferred as part of the transaction.

7. Your Privacy Rights

Depending on your state of residence (including California), you may have the right to:

  • Access personal information we hold about you

  • Request deletion of your personal information

  • Request correction of inaccurate information

  • Withdraw consent at any time

  • Opt out of marketing communications

  • Opt out of personal information sharing for targeted advertising

  • Request a copy (data portability)

  • File a complaint with the appropriate authority

We do not sell personal information for monetary value.

To exercise your rights, contact us at:
📧 johnnyhandybros@gmail.com

We will verify your identity before processing requests.

8. Children’s Privacy (COPPA Compliance)

This Site is not directed to children under 13 years old.
We do not knowingly collect personal information from children.
If you believe a child has provided data to us, please contact us, and we will delete it promptly.

9. Security

We implement reasonable administrative, technical, and physical safeguards.
However, no method of transmission over the Internet is 100% secure.
We cannot guarantee absolute security.

10. Do Not Track (DNT)

The Site does not respond to Do Not Track signals due to the lack of industry standards.

11. Dispute Resolution

Any disputes arising from the collection or use of personal information will be resolved through:

  1. Direct written communication with us

  2. Internal review

  3. If necessary, resolution under applicable U.S. law

This clause improves legal clarity and reduces liability.

12. Changes to This Privacy Policy

We may update this Policy at any time without prior notice.
Changes take effect immediately upon posting.
We encourage you to review this page periodically.

Continued use of the Site after changes constitutes acceptance of the updated Policy.

13. Contact Information / Data Protection Contact

If you have questions, concerns, data requests, or complaints, contact:

Johnny Handy Bros – Privacy Contact
 📧 Email: johnnyhandybros@gmail.com
 📞 Phone: +1 718 864 55 91

We will respond in accordance with applicable law.